NOT AT FAULT ACCIDENT SUPPORT IN MELBOURNE
Not At Fault? Call Before You Authorise Repairs
A few early decisions can affect where your vehicle is repaired, how the claim is managed and what you may need to pay. CA Autobody helps you understand the practical next steps before you accept a repairer or authorise work.
- Rapid accident response and towing support
- Repairer choice information based on your policy
- Replacement vehicle options, subject to eligibility
- OEM aligned repairs for approved manufacturers
Start your accident assessment
Share the essentials now. We will help you understand the next practical step.
Photo upload follows after this first step
Start My Accident AssessmentNo obligation. Coverage, repairer choice, excess and replacement vehicle eligibility depend on the circumstances and applicable policy terms.
IMMEDIATELY AFTER THE ACCIDENT
The first 15 minutes
Stay calm, focus on safety and collect the details that help the claim and repair process move forward.
Check for injuries and danger
Call 000 for injuries, fire, immediate danger or a hazardous road situation.
Move to safety if possible
Use hazard lights and move vehicles only when it is safe and lawful to do so.
Exchange factual details
Collect names, phone numbers, addresses, registrations and insurer details. Avoid making admissions at the scene.
Photograph the evidence
Capture each vehicle, damage, number plates, the road position, signs, signals and the wider scene.
Record witnesses and police
Save witness contacts and any police event or report number.
Arrange safe towing
If the vehicle is unsafe or cannot be moved, use an authorised tow process and nominate CA Autobody where permitted.
Do not drive an unsafe vehicle
Steering, tyres, lights, airbags, fluid leaks, high voltage warnings and structural damage can make a vehicle unsafe to drive.
Call CA Autobody before you accept a repair booking or sign an authority to repair.
Policy obligation: You may still need to notify your own insurer promptly. Check your PDS and claim conditions rather than delaying required notification.
BEFORE A REPAIRER IS SELECTED
Understand your policy and ask to nominate CA Autobody
There is no single rule that applies to every policy. The customer’s options depend on the policy’s Choice of Repairer terms, liability circumstances and the claim pathway.
WHAT TO CHECK
WHAT TO SAY OR ASK
Choice of repairer
Read the PDS wording and any conditions, additional costs or assessment requirements.
“I would like to nominate CA Autobody. Please explain the Choice of Repairer terms that apply to my policy.”
Parts and repair method
Ask what parts and procedures are proposed and whether the repairer has current manufacturer approval.
“Will the repair follow the applicable OEM repair information and use genuine OEM parts within the approved plan?”
Excess and liability
Do not assume there will be no excess or no impact on the claim record.
“What needs to be established before any excess or recovery position can be confirmed?”
Replacement vehicle
Eligibility can depend on fault, policy cover, third party recovery and availability.
“What replacement vehicle options are available in my circumstances, and who is responsible for the cost?”
WHAT CA AUTOBODY CAN DO
Bring the repair information together
- Review the accident and vehicle details
- Explain the practical repair pathway
- Prepare repair information and estimates
- Communicate with insurers when authorised
- Coordinate towing, mobility and progress updates where applicable
Your vehicle, repaired by the team you nominate where your policy permits
Confirm the policy terms before the repair is authorised.
ONLINE ACCIDENT INTAKE
Send your accident details in three simple steps
Complete the essentials online so the team can triage safety, towing, claim and repair requirements before calling you.
Your details
Name, mobile, email, suburb and preferred contact method.
Accident details
Date, location, fault status, other driver, insurer, witnesses and police details.
Vehicle and photos
Registration, make, model, damage, roadworthiness and up to 10 images.
Privacy: Photos and personal information must be sent through a secure form, retained only as required and covered by CA Autobody’s current privacy policy.
Step 1 of 3: tell us who to contact
Drag and drop or select up to 10 images
Front or impact · Wide scene · Number plates
Privacy: Photos and personal information must be sent through a secure form, retained only as required and covered by CA Autobody’s current privacy policy.
START TO FINISH SUPPORT
One clear accident repair journey
Assessment received
The team reviews safety, towing, claim status and the information still required.
Contact and triage
The customer receives a prompt call to confirm the next practical step.
Vehicle inspection
A physical assessment identifies visible and underlying damage and the repair requirements.
Claim and repair plan
The estimate, repairer nomination, parts and insurer requirements are coordinated where applicable.
Repair and updates
The vehicle is repaired to the approved scope and the customer receives progress communication.
Quality check and return
Final fit, finish, systems and documentation checks are completed before handover.
No blanket promises. CA Autobody explains what applies to your vehicle, policy and circumstances before you rely on it.
VERIFIED CUSTOMER FEEDBACK
Read current Google reviews from motorists who have trusted CA Autobody after an accident.
4.9 from 352 Google reviews
COMMON QUESTIONS
Clear answers before you make the next move
Do I have to use the repairer suggested by my insurer?
Your options depend on the Choice of Repairer terms in your policy. Ask to nominate CA Autobody and request a clear explanation of any conditions, additional costs or assessment requirements.
Should I contact my own insurer?
You may have a duty to notify your insurer within a required period. Speak with CA Autobody before authorising repairs, but do not ignore your PDS or notification obligations.
Will I have to pay an excess?
That cannot be promised before liability, policy and claim pathway are assessed. In some circumstances an excess may not apply or may be recoverable, but this must be confirmed.
Can I get a replacement vehicle?
Replacement or hire vehicle options may be available. Eligibility, vehicle type, duration and cost responsibility depend on the circumstances and arrangements.
Can photos confirm the repair cost?
Photos help with early triage but cannot reveal all underlying damage. A physical inspection and approved estimate are required.
WHAT OUR CUSTOMERS SAY
Rated 4.9 by Melbourne motorists
I had my car repaired at CA Auto in Chelsea after a run-in with a kangaroo, and the service was absolutely brilliant. A special mention to John, Georgie & Cameron who were fantastic throughout the whole process – professional, friendly, and kept me updated every step of the way.
HAD AN ACCIDENT?
Call before you authorise the repair
Share the accident details and let CA Autobody explain the practical repair and claim steps.
WORKSHOP
7 Ashley Park Drive, Chelsea Heights VIC 3196
HOURS
Monday to Friday, 8:00 am to 5:00 pm
