Frequently Asked Questions

The questions we get asked most often, answered properly. If yours is not here, call us on 03 9772 7411 and ask. We are happy to talk you through a claim even if you end up repairing somewhere else.

Do I have to use the repairer my insurer suggests?

Usually not. Most comprehensive policies in Victoria let you nominate your own repairer, but it does depend on the policy you hold. Check your product disclosure statement, or call us on 03 9772 7411 and we will help you work out where you stand before you authorise anything.

Which insurers are you approved with?

We are an approved repairer for AAMI, RACV and NRMA. If you are claiming through one of those insurers we can deal with them directly, which usually means less back and forth for you. We also repair vehicles claimed through other insurers and privately funded work.

Which manufacturers have approved your workshop?

We hold current manufacturer approvals for Tesla, BYD, Zeekr and Lexus. A manufacturer approval means the workshop has been assessed against that brand’s own standards for equipment, training and repair method, and that we repair to the procedures they publish rather than a generic method.

Do you repair electric vehicles?

Yes. EV collision repair is a different job to conventional panel work: high voltage isolation and battery safety, structural and mixed material repair including aluminium, and recalibration of the cameras, sensors and driver assistance systems that the repair affects. That work is done here rather than being sent elsewhere.

How long will my repair take?

It depends on the damage, parts availability and whether the vehicle needs calibration work after the repair. We will give you a timeframe once the vehicle has been assessed, and we would rather give you an honest date than an optimistic one.

Can you arrange towing?

Yes. If the car is not safe to drive, call us on 03 9772 7411 and we will organise towing for you. Do this before you authorise anything, because where the car is towed can affect how the rest of the claim runs.

Can I get a replacement vehicle while mine is being repaired?

Often yes, but it depends on your policy and the circumstances of the accident. We will tell you what you are eligible for rather than promising something your insurer will not cover.

Do you use genuine parts?

For vehicles under a manufacturer approval we use genuine parts within the approved repair plan. For other repairs the parts used depend on the vehicle, the age of it and what your insurer has agreed to, and we will tell you what is going on the car before the work starts.

Is the work guaranteed?

Our workmanship carries a lifetime warranty, subject to terms. Ask us for the terms when you drop the car off and we will go through them with you.

Can you fix a small dent without repainting the panel?

Sometimes. Paintless dent removal works well on dents where the paint is unbroken and the metal has not stretched, and it is quicker and cheaper than a conventional repair. Send us a photo and we will tell you honestly whether your dent is a candidate.

Will the new paint match the rest of the car?

That is the whole job. Paint fades and shifts with age, so matching is done against your actual panels rather than the original factory code, and the finish is blended so the repaired area does not stand out.

Where are you and when are you open?

We are at 7 Ashley Park Drive, Chelsea Heights VIC 3196, open Monday to Friday, 8am to 5pm. We look after drivers across bayside and south east Melbourne including Cheltenham, Mentone, Parkdale, Mordialloc, Aspendale, Edithvale, Chelsea, Carrum, Braeside and Sandhurst.

Still not sure what to do next?

If you have just had an accident and you are not sure what happens now, call us before you sign anything. We will tell you what your options are, what your policy is likely to cover and what we would do in your position. 7 Ashley Park Drive, Chelsea Heights, Monday to Friday 8am to 5pm.